Refund & Cancellation Policy

1. GENERAL

A. This website with the URL www.thesocialcourt.online ("Website/Site") is operated by ENGLISH SPORTS LEAGUE PRIVATE LIMITED ("Company", "We", "Our", or "Us"), under the brand name The Social Court.

B. The Social Court provides sports and recreational facilities, including court bookings, sports activities, memberships, events, tournaments, coaching and other related services ("Services").

C. We aim to provide our customers with a convenient and satisfactory booking experience. However, cancellations, technical issues, venue-related circumstances or other unforeseen situations may occasionally arise. This Refund & Cancellation Policy ("Policy") sets out the terms applicable to cancellations and refunds.

D. You are advised to read this Policy together with the Terms & Conditions applicable to the Website and Services.

E. By making a booking, purchasing a membership, registering for an event or otherwise using the Services through the Website, You acknowledge that You have read, understood and agreed to this Policy.

2. DEFINITIONS

A. "Business Day" means a day other than a Saturday, Sunday or public holiday in India.

B. "Customer" / "You" / "Your" means any individual or entity making a booking, purchasing a membership, registering for an event or availing any Service from The Social Court.

C. "Date of Transaction" means the date on which the Customer makes a payment for a Booking, membership, event, activity or other Service.

D. "Booking" means a reservation made by a Customer for use of a sports court, facility, event, activity or any other Service offered through the Website or otherwise by the Company.

E. "Refund" means the amount returned by the Company to the Customer in accordance with this Policy.

F. "Website" means www.thesocialcourt.online and any associated webpages, booking interfaces or digital platforms operated by or on behalf of the Company.

3. BOOKING CANCELLATION & REFUND RULES

A. All bookings made through The Social Court are subject to the cancellation and refund terms applicable to the particular Booking, facility, event or Service.

B. A Customer may request cancellation of a Booking by contacting the Company through the official customer support channels or through the applicable booking platform.

C. Refund eligibility will depend upon the time at which the cancellation request is received and the specific terms applicable to the Booking.

D. No refund shall ordinarily be provided for cancellations made less than 24 hours before the scheduled booking time, unless the Company, at its sole discretion, determines otherwise.

E. Where a cancellation is made within the permitted cancellation period, the Company may provide a refund in accordance with the applicable cancellation terms.

F. Any applicable payment gateway charges, transaction charges or other non-refundable charges may be deducted from the amount refundable to the Customer.

G. Where a Customer fails to attend a confirmed Booking ("No-Show"), the Booking may be treated as fully utilised and no refund shall ordinarily be payable.

H. Bookings cannot be transferred to another person without prior approval from the Company.

4. RESCHEDULING OF BOOKINGS

A. Subject to availability, a Customer may request that a Booking be rescheduled instead of cancelled.

B. Rescheduling requests must ordinarily be made at least 24 hours before the scheduled booking time.

C. Rescheduling is subject to availability of the requested date and time slot.

D. If the new slot has a higher applicable fee, the Customer shall be required to pay the difference.

E. If the new slot has a lower applicable fee, the difference may be adjusted or refunded at the Company's discretion.

F. A Booking may not be rescheduled after the scheduled start time.

5. CANCELLATION BY THE COMPANY

A. The Company reserves the right to cancel, postpone or modify a Booking, event, tournament, coaching session or other Service due to circumstances including, but not limited to:

• Severe weather conditions;
• Unsafe playing conditions;
• Maintenance or repair requirements;
• Technical or operational issues;
• Unavailability of the facility;
• Government restrictions or directions;
• Force majeure events;
• Events beyond the reasonable control of the Company; or
• Any other circumstance where providing the Service is reasonably impracticable or unsafe.

B. Where the Company cancels a confirmed Booking and is unable to provide an alternative date or time, the Customer may be eligible for a refund of the amount paid for the affected Service.

C. Alternatively, the Company may, at its discretion, provide the Customer with an option to reschedule the Booking or receive credit for a future Booking.

6. MEMBERSHIPS

A. Memberships purchased through The Social Court are subject to the terms and validity period specified at the time of purchase.

B. Unless expressly stated otherwise, membership fees are non-refundable once the membership has been activated.

C. Memberships are generally non-transferable and may not be sold, assigned or transferred to another individual without prior written approval from the Company.

D. The Company reserves the right to suspend or terminate a membership where a member violates the applicable Terms & Conditions, venue rules, code of conduct or other applicable policies.

E. Suspension or termination of a membership due to a Customer's misconduct or violation of applicable rules shall ordinarily not entitle the Customer to a refund.

7. EVENTS, TOURNAMENTS & SPECIAL ACTIVITIES A. Bookings for tournaments, events, leagues, coaching programmes, workshops or other special activities may be subject to separate cancellation and refund terms communicated at the time of registration.

B. Once registration for a special event has closed or the event has commenced, refunds may not be available unless expressly provided by the Company.

C. If an event is cancelled by the Company, the Company may provide a refund, rescheduling option or credit, as determined by the circumstances.

8. PAYMENT DEDUCTED BUT BOOKING NOT CONFIRMED

A. If an amount has been deducted from Your bank account, card, UPI account or other payment method but the Booking has not been confirmed, You should first check whether the amount is automatically reversed by the relevant bank or payment gateway.

B. In many cases, unsuccessful transactions are automatically reversed by the payment service provider within the applicable banking/payment processing timelines.

C. If the amount has not been reversed within 7 (seven) Business Days, You may contact Our customer support team.

D. When contacting Us, You may be required to provide the transaction reference number, payment details, date and time of transaction and other information reasonably necessary to investigate the matter.

9. REFUND PROCESS

A. Where a refund is approved, the refund shall ordinarily be processed to the original payment method used by the Customer.

B. The Company may require verification of the Booking and payment details before processing any refund.

C. Refunds are normally processed within 10 (ten) Business Days after approval of the refund request.

D. The actual time taken for the amount to reflect in the Customer's account may depend on the Customer's bank, payment gateway, card issuer, UPI provider or other third-party payment service provider.

E. The Company shall not be responsible for delays caused by banks, payment gateways, card networks, UPI providers or other third-party service providers beyond the Company's reasonable control.

10. NO REFUND FOR USED SERVICES

A. Once a Customer has commenced or utilised a Booking or Service, the amount paid for that Booking or Service shall ordinarily be non-refundable.

B. This includes situations where a Customer voluntarily chooses to stop using the facility before the completion of the booked time slot.

C. No refund shall ordinarily be provided for unused portions of a Booking where the Customer voluntarily leaves or does not utilise the remaining time.

11. INCORRECT BOOKINGS

A. Customers are responsible for ensuring that the selected location, date, time, number of players, facility and other Booking details are correct before completing payment.

B. The Company shall not ordinarily be responsible for refunds arising from a Customer selecting an incorrect date, time, location, facility or other Booking parameter.

C. Any request for correction, cancellation or rescheduling of an incorrectly placed Booking shall be considered subject to availability and the applicable cancellation terms.

12. PROMOTIONAL OFFERS & DISCOUNTS

A. Bookings or Services purchased using promotional offers, discount codes, coupons, credits or special pricing may be subject to additional terms.

B. Unless specifically stated otherwise, promotional credits, coupons and discounts are non-refundable and cannot be converted into cash.

C. In the event of cancellation, the Company may refund only the amount actually paid by the Customer, subject to the applicable cancellation terms.

13. DISPUTES RELATING TO REFUNDS

A. If You believe that You are entitled to a refund that has not been processed, You may contact the Company using the contact details provided below.

B. The Company may request supporting information, including Booking confirmation, transaction reference, payment receipt, screenshots or other relevant documents.

C. All refund requests shall be reviewed based on the Booking records, payment records and applicable terms and conditions.

D. The Company's decision regarding eligibility for a refund shall be subject to applicable laws and regulations of India.

14. CANCELLATION OF REFUND REQUEST

A. A Customer may request cancellation of a pending refund request by contacting the Company before the refund has been processed.

B. Once a refund has been processed, the Company may not be able to reverse or cancel the transaction.

15. FORCE MAJEURE

The Company shall not be considered in breach of this Policy or its obligations and shall not be liable to the Customer for any cancellation, interruption, postponement, delay or inability to provide Services resulting from circumstances beyond the Company's reasonable control, including but not limited to natural disasters, extreme weather, pandemics, epidemics, fire, flood, government restrictions, acts of God, war, terrorism, civil unrest, strikes, labour disputes, power failures, technical failures, court or governmental orders, changes in law or regulations, or other similar events.

16. CHANGES TO THIS POLICY

A. The Company reserves the right to modify, amend or update this Refund & Cancellation Policy from time to time.

B. Any updated Policy shall be published on the Website with the revised "Last Updated" date.

C. Customers are advised to review this Policy periodically to remain informed about the applicable refund and cancellation terms.

17. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising in connection with this Policy or the Services provided by the Company shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business, subject to applicable law.

18. CONTACT US

For any refund request, cancellation request, feedback, concern or query regarding this Policy, You may contact Us through the following details:

Company:

English Sports League Private Limited

Brand:

The Social Court

Website:

www.thesocialcourt.online

Customer Support:

9056096999

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