Privacy Policy

This Privacy Policy (“Policy”) explains how English Sports League Private Limited (“English Sports League”, “we”, “us”, or “our”), operating and managing The Social Court, collects, uses, stores, processes, and protects information provided by users (“you” or “your”) through https://www.thesocialcourt.online, our sports venues, booking services, memberships, events, café services, and other products or services offered by us.

By accessing or using our website, booking a court, registering for an event, purchasing a membership, visiting or using our facilities, or otherwise availing our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, subject to applicable laws.

We may update this Privacy Policy from time to time. We encourage you to review this page periodically to remain informed about how we handle your information.

1. INFORMATION WE COLLECT

Depending on how you interact with The Social Court, we may collect the following information:

A. Personal Information

• Full name
• Mobile/telephone number
• Email address
• Residential or correspondence address, where required
• Date of birth or age, where required for specific activities or events
• Gender, where voluntarily provided or required for an event or activity
• Emergency contact information, where required
• Other information reasonably required to provide our services

B. Booking and Transaction Information

When you book or purchase our services, we may collect:

• Court booking details
• Date and time of booking
• Number of participants
• Membership details
• Event registration information
• Order and purchase information
• Billing information
• Transaction reference numbers
• Payment status

We do not intentionally store your full credit card, debit card, or other payment-card details on our servers. Payments may be processed through third-party payment gateways, whose handling of payment information is governed by their respective terms and privacy policies.

C. Website and Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Date and time of access
• Referral information
• Cookies and similar technologies

D. Communications

If you contact us through our website, telephone, email, WhatsApp, social media, or other communication channels, we may retain information relating to that communication for customer service, operational, legal, and record-keeping purposes.

2. HOW WE USE YOUR INFORMATION

We may use the information collected from you for purposes including:

• Creating and managing your account or booking
• Processing court reservations and payments
• Providing sports, recreational, café, membership, and event services
• Managing memberships and loyalty programmes
• Confirming bookings and sending booking-related communications
• Communicating changes, cancellations, or important information regarding your booking
• Responding to enquiries, requests, complaints, and feedback
• Improving our facilities, services, website, and customer experience
• Managing tournaments, leagues, events, and other activities
• Maintaining internal records
• Preventing fraud, misuse, unauthorised access, and other security issues
• Conducting internal training and quality assurance
• Sending promotional communications, offers, announcements, and information about our

services, where permitted by applicable law

• Conducting analytics and understanding customer preferences and usage patterns
• Complying with applicable laws, regulations, court orders, and governmental requirements
• Protecting the rights, property, safety, and security of English Sports League, The Social Court,

our customers, employees, visitors, and other persons

3. SHARING OF INFORMATION

We may share your information where reasonably necessary with:

Service Providers

Third-party service providers who assist us with:

• Website hosting and technology
• Court booking and management systems
• Payment processing
• Customer communication
• Marketing and analytics
• Event management
• IT and security services
• Accounting and professional services

Such service providers may access information only to the extent reasonably required to perform services on our behalf.

Group Companies and Business Partners

We may share relevant information with our group companies, affiliates, franchisees, venue operators, or business partners where necessary for providing or managing our services.

Professional Advisors

Information may be shared with auditors, lawyers, accountants, consultants, insurers, or other professional advisors where reasonably necessary for their services.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or law-enforcement requirement.

Business Transfers

In the event of a merger, restructuring, acquisition, sale of assets, investment, or other corporate transaction involving English Sports League or The Social Court, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information to third parties as a standalone commercial product.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used for purposes such as:

• Remembering user preferences
• Enabling website functionality
• Maintaining booking sessions
• Understanding website traffic
• Improving website performance
• Analytics and marketing, where applicable

You may configure your browser to refuse cookies or notify you when cookies are being used. However, disabling certain cookies may affect the functionality of portions of our website or booking services.

Third-party service providers may independently use cookies or similar technologies in accordance with their own privacy policies.

5. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third-party websites, applications, payment gateways, social media platforms, or other services.

English Sports League Private Limited does not control the privacy practices of such third parties. Your use of third-party services is subject to their respective terms and privacy policies.

We encourage you to review the privacy policies of third-party platforms before providing them with personal information.

6. DATA SECURITY

We take reasonable technical, administrative, and organisational measures to protect your information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, while we take commercially reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

7. DATA RETENTION

We may retain your information for as long as reasonably necessary to:

• Provide our services to you;
• Maintain booking, membership, transaction, and business records;
• Resolve disputes and enforce agreements;
• Comply with legal, accounting, tax, regulatory, and other obligations; and
• Protect our legitimate business interests.

Where information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or securely dispose of such information in accordance with applicable law.

8. YOUR RIGHTS

Subject to applicable law, you may have the following rights in relation to your personal information:

Right to Access and Review

You may request information regarding personal data held by us about you, subject to applicable legal requirements.

Right to Correction

You may request correction or updating of inaccurate or incomplete information provided by you.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw such consent by contacting us.

Withdrawal of consent may affect our ability to provide certain services, bookings, memberships, communications, or other facilities where such information is necessary.

Right to Opt Out of Marketing

You may request that we stop sending promotional communications to you. You may also use the unsubscribe mechanism provided in applicable marketing communications.

Other Rights

You may have additional rights under applicable Indian data-protection and privacy laws. We will process requests in accordance with the applicable legal framework.

We may need to verify your identity before processing certain requests.

9. CHILDREN'S PRIVACY Our services may include sports activities and facilities that can be used by children and minors.

Where information relating to a minor is required for registration, booking, events, memberships, or participation in activities, such information should be provided by or with the involvement of the child's parent, legal guardian, or other authorised adult, as required by applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

10. PHOTOGRAPHY, VIDEO AND CCTV Our sports facilities and venues may use CCTV cameras and other security systems for safety, security, operational, and incident-management purposes.

We may also photograph or record activities, tournaments, events, promotional activities, or other gatherings conducted at The Social Court.

Where required by applicable law, we will obtain appropriate consent or provide appropriate notice before using identifiable photographs or recordings for promotional or marketing purposes.

CCTV and security recordings may be retained for a reasonable period or for longer where required for security, investigation, legal, or regulatory purposes.

11. MARKETING COMMUNICATIONS

Subject to applicable law and your preferences, we may contact you through:

• Telephone
• SMS
• Email
• WhatsApp or similar messaging services
• Push notifications
• Other digital communication channels

Such communications may include booking updates, membership information, events, offers, promotions, tournaments, new facilities, café offers, and other information relating to The Social Court.

You may opt out of promotional communications at any time by contacting us or using the applicable unsubscribe mechanism.

Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing communications.

12. PAYMENT INFORMATION

Payments made through our website or other digital platforms may be processed through third-party payment service providers.

We do not intentionally store complete credit card, debit card, CVV, PIN, or similar payment credentials on our systems.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own terms and privacy policy.

13. CHANGES TO THIS PRIVACY POLICY

English Sports League Private Limited reserves the right to modify, update, or amend this Privacy Policy from time to time.

Any updated version will be published on our website with a revised “Last Updated” date.

Your continued use of our website or services after an updated Policy is published may constitute acknowledgement of the updated Policy to the extent permitted by applicable law.

14. GRIEVANCE OFFICER / PRIVACY QUERIES

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or the manner in which your information is handled, you may contact us through the contact details provided on our website.

Company:

English Sports League Private Limited

Brand:

The Social Court

Website:

https://www.thesocialcourt.online

Email:

info@thesocialcourt.online / englishsportsleague@gmail.com

Address:

Rooftop, Delhi Cambridge School, Silver City, Ambala–Chandigarh Expressway, Zirakpur

We will endeavour to respond to legitimate privacy-related requests within the timeframe required under applicable law.

15. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the competent courts having jurisdiction over English Sports League Private Limited, subject to applicable law.

English Sports League Private Limited Operating Brand: The Social Court “Where City Comes to Play”